Support
Answers to common questions, and a form to reach us. We reply by email, usually within 1–2 business days.
Frequently asked questions
How accurate are the price estimates?
They are AI-generated estimates based on your photo and general market knowledge, shown as a range with a confidence level. Actual sale prices depend on condition, completeness, platform and timing. For valuable items, consult a qualified appraiser. See the estimate disclaimer.
How many free scans do I get?
New users get 3 free scans. Honest Haul Pro unlocks unlimited scans.
How do I cancel my subscription?
Subscriptions are managed by Apple. On iPhone open Settings → your name → Subscriptions → Honest Haul, or use Settings → Manage subscription in the app. Cancel at least 24 hours before renewal to avoid the next charge; you keep Pro until the end of the paid period.
How do I get a refund?
Purchases are processed by Apple, so refunds are handled by Apple under its policies. Request one at reportaproblem.apple.com.
I reinstalled the app or got a new phone. How do I get Pro back?
Open Settings in the app and tap Restore purchases while signed in with the same Apple ID.
Do you store my photos?
No. Photos are sent for analysis when you tap "Check this find" and are not stored on our servers afterwards. Your scan history stays on your device. Details are in the Privacy Policy.
How do I delete my data?
Use Settings → Clear scan history to remove on-device data, or delete the app. To delete server-side data linked to your device (scan counts), send us a request below with the Support ID shown in Settings.